Privacy Policy

1. Who We Are

Asuka247 ("we", "our", "us") is a property maintenance and construction company operating across Slough, Thames Valley, and the surrounding areas. Our registered office address is available upon request.

For any data protection queries, please contact us at office@asuka247.com or call 07931 118 247.

2. Information We Collect

When you use our website or contact us, we may collect the following personal data:

• Contact Details: Name, email address, phone number — provided when you complete our contact form or book a consultation.
• Message Content: The details of your enquiry or project description.
• Booking Information: Appointment times and preferences via our Calendly integration.
• Technical Data: IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools (Vercel Analytics).

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide quotes.
• To schedule and manage consultations and appointments.
• To improve our website, services, and marketing through analytics.
• To send you service updates, promotional materials, or information about new offerings (you may opt out at any time).
• To share anonymised or aggregated data for business development purposes.
• To comply with legal obligations and protect our legal rights.

Our lawful basis for processing is legitimate interest (responding to your enquiry, improving our services, and marketing),consent (where you voluntarily submit your information via our forms), and contractual necessity (where processing is required to fulfil a service agreement).

By submitting your information through our forms, you acknowledge that Asuka247 may use your contact details to follow up regarding your enquiry and related services unless you explicitly opt out.

4. Third-Party Services

We use the following third-party services that may process your data:

• Calendly: For appointment scheduling. See Calendly's Privacy Policy.
• Resend: For email delivery. See Resend's Privacy Policy.
• Vercel: For website hosting and analytics. See Vercel's Privacy Policy.
• WhatsApp: If you choose to contact us via WhatsApp. See WhatsApp's Privacy Policy.

5. Cookies

Our website uses essential cookies to ensure proper functionality. We also use analytics cookies (via Vercel Analytics) to understand how visitors interact with our site. By continuing to use the Site after the cookie consent banner is displayed, you consent to our use of cookies as described herein. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain features.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, to protect our legitimate business interests, or as required by law. Contact form submissions and project-related communications may be retained for up to6 years to comply with UK statutory limitation periods and for potential dispute resolution. Asuka247 reserves the right to determine the appropriate retention period based on the nature of the data and the purposes for which it was collected.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please email us at office@asuka247.com.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and we implement security headers and input validation on all forms.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, Asuka247 cannot guarantee absolute security and shall not be held liable for any unauthorised access or data breach resulting from circumstances beyond our reasonable control.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.